Albert Kennedy Trust (LBGT)

The Albert Kennedy Trust supports lesbian, gay, bisexual and trans homeless young people in crisis.  We offer face to face and online mentoring, advice & advocacy for 16-25 year old people.

On-line mentoring: inter-AKT is a safe and non-judgemental space that connects young LGBTQ people with Digital Mentors to explore a range of issues, whether it’s through chat, messaging, video calls or just audio.

If you are a young person looking for support you can visit https://inter-akt.plusguidance.com/ to talk to a range of Digital Mentors about what’s on your mind. If you have a worry, question, concern, challenge, interest, or even an opportunity you want to make the most of, our trained mentors are here to explore these with you. Issues might include but are not limited to:  Housing and homelessness,  developing skills, coming out to friends and family, bullying and abuse,  looking after your wellbeing,  finding local services and groups.

Click on the following link to register and say hello to one of our Digital Mentors: https://inter-akt.plusguidance.com/

Face-to-face mentoringcome to our London office (details below) for an initial assessment and then we can work out what support will work best.  Give us a call on the number below to make an appointment.


  • Anyone who answers the phone can help

  • 48 The Chocolate Studios
    7 Shepherdess Place
    N1 7LJ

  • 020 7831 6562

  • 020 7405 6929

  • contact@akt.org.uk

  • Monday - Friday 10am -5pm

Citizens Advice Bureau

citizens advice

Barking & Dagenham Citizens Advice Bureau provides:

  • Information and advice on welfare benefits, housing, debt and money, employment, discrimination, family, consumer, tax, immigration and more
  • Information and advice on welfare benefits and debt for people experiencing mental ill health.
  • Hate crime advice, advocacy support to victims of hate crime incidents
  • Outreach Income raising clinics at 8 Childrens Centres.

All residents of Barking & Dagenham who are over 16 are eligible.

  • All staff can provide support

  • Barking Learning Centre
    2 Town Square
    IG11 7NB

  • 020 85075969 Monday, Wednesday, Friday between 2pm - 5pm or Tuesday and Thursday between 9.30am - 2pm

  • advicereferrals@bdcab.org.uk

  • Drop into the CAB advice surgery on the following times
    Monday, Wednesday, Friday 9am - 2pm
    Tuesday and Thursday 2pm - 8pm

Hope4BarkingDagenham (H4BD)

Hope4BarkingDagenham (H4BD) aims to provide emergency temporary accommodation, advice, support and meals for people sleeping rough in Barking & Dagenham. We can also provide Foodbank vouchers, help and advice including debt advice.

We also offer a night shelter for people over 18 who are homeless.  To access the shelter, please register at The Source (see details below).

We have a bereavement group for people who have experienced the loss of a family member or someone close.  This will be the last Saturday of every month, starting on 25th February from 4.30 – 6.30pm

H4BD is organised through a partnership with churches across the borough who offer this service free of charge.

For further information or to access support, please either visit The Source, Vicarage Field Shopping Centre, Barking IG11 8DH, or phone the contact number below




  • Francis

  • 1st Floor, Vicarage fields shopping centre

    IG11 8DH

  • (020) 8594 2404

  • thesourcebcu@gmail.com

  • Monday to Friday 10.30 - 5pm
    Saturday 12noon - 5pm.

LBBD – One Stop Shop

The One Stop Shop offers help, advice and information on a range of services through the Council and its partners. Our experienced staff are able to deal with your enquiries quickly and efficiently in modern, comfortable surroundings. It is our aim that all your needs — from education to freedom passes — can be met in just one visit. The One Stop Shop is situated at Dagenham Library and provides the following services:

  • Council tax enquiries
  • Housing advice
  • Housing rents
  • Freedom passes
  • Parking permits
  • Bill payment (via Scancoin machine)
  • General advice
  • Recycling and rubbish collection
  • Education advice and school applications
  • Free school meals and uniform grants
  • Estate management for Council tenants

The One Stop Shop also provide self-service computers and free-to-use telephones for customers.

  • 1 Church Elm Lane

    RM10 9QS

  • Monday to Friday: 9am to 5pm (opens at 10.30am on the last Thursday of the month)

    Saturday: 9am to 1pm

Nightstop (16-25 year olds)

This Nightstop scheme run by Depaul UK provides emergency accommodation in the homes of local volunteers for young people aged 16-25 from one night a week to several days or weeks at a time. Young people are referred from recognised agencies who are working with them to find a longer term solution to their housing need.

The scheme has volunteers across London.  Each volunteer provides a private bedroom, an evening meal, breakfast and washing facilities and toiletries. This can be for one night a week, for days at a time, for up to six weeks.

  • 291-299 Borough High Street
    London, SE1

    SE1 1JG

  • 0207 939 1220

No Second Night Out

If you are sleeping rough you can phone the number below or connect here online.

You can also alert No Second Night Out if you are aware of someone sleeping rough and they will send an outreach worker to support them.


  • 0300 500 0914

  • Phone for details

Refugee and Migrant Forum of Essex and London (RAMFEL)

Ramfel is a charity that supports vulnerable migrants to access justice and that provides vital support in moments of individual crisis.

We assist refugees and migrants with immigration, housing, destitution and some general legal advice.

For more information please see our contact details below.

  • All staff can help

  • Cardinal Heenan Centre
    326 High Road
    IG1 1QP

  • 020 8478 4513

  • info@ramfel.org.uk

  • Monday - Tuesday - Thursday 10am to 4pm

Stonewall Housing (LGBT specialists)

Stonewall Housing is the specialist lesbian, gay, bisexual and transgender (LGBT) housing advice and support provider in England.

They provide housing support for LGBT people in their own homes, supported housing for young LGBT people, as well as free, confidential housing advice for LGBT people of all ages.

More information on their website

  • 020 7359 5767 (advice line)

  • info@stonewallhousing.org

The Listening Zone (young people specialists)

The Listening Zone is a counselling service for young people aged 14 to 21 who live or study in Barking and Dagenham.

Young people can contact the service directly (see below for details).

Short term (1 to 4 sessions) or longer term counselling (1 to 12 months and occasionally longer) may be offered according to need.

  • All staff can help

  • 31 Woodward Road

    RM9 4SJ

  • 0300 555 1012

  • Monday to Friday: 9am - 5pm

The Source Drop In

The Source is a Drop In centre in Vicarage Fields Shopping Centre.  The team there offers a listening ear and support for people who need someone to talk to or practical help.

Sometimes, you just need someone to talk to and The Source team can help you get the support you need.

  • Anyone there can help you

  • 1st Floor, Vicarage Fields

  • 020 8594 2404

  • thesourcebcu@gmail.com

  • Mon - Fri 10.30am - 5pm
    Sat 12noon - 5pm