Citizens Advice Bureau

citizens advice

Barking & Dagenham Citizens Advice Bureau provides:

  • Information and advice on welfare benefits, housing, debt and money, employment, discrimination, family, consumer, tax, immigration and more
  • Information and advice on welfare benefits and debt for people experiencing mental ill health.
  • Hate crime advice, advocacy support to victims of hate crime incidents
  • Outreach Income raising clinics at 8 Childrens Centres.

All residents of Barking & Dagenham who are over 16 are eligible.

  • All staff can provide support

  • Barking Learning Centre
    2 Town Square
    IG11 7NB

  • 020 85075969 Monday, Wednesday, Friday between 2pm - 5pm or Tuesday and Thursday between 9.30am - 2pm


  • Drop into the CAB advice surgery on the following times
    Monday, Wednesday, Friday 9am - 2pm
    Tuesday and Thursday 2pm - 8pm

DABD – support for older people


Our Golden Years programme provides support for people 60 and over who live in Barking & Dagenham, particularly those who are socially isolated, supporting them to make a difference to their lives.

Golden Years promotes health, well-being and independence as well as supporting clients to share their skills and participate in their community through volunteering opportunities.

We have a number of groups running at various venues throughout the week including social clubs and sewing groups. Please contact us for an up-to-date list.



  • Golden Years team

  • 42-48 Parsloes Avenue,

    RM9 5NU

  • 020 8215 9630


  • Monday to Friday 09:00 - 17:00

Lighthouse Furniture Re-Use Centre

The Lighthouse Furniture Project prevents reusable items going to landfill and re-uses them to help those in need by providing good quality second-hand furniture and household items at affordable prices.

As a Not for Profit Social Enterprise, 100% of funds raised are reinvested into the organisation to pay core running and operational costs.  Any surplus is used to allow us expand and help more people. 

Lighthouse can provide delivery and collection services at a small charge, depending on where you live.

  • Brian Darwood

  • 330-348 Uphall Road
    IG1 2JJ

  • 020 8553 5880


  • Mon-Fri 9.00am - 4.30pm Sat 10.00am - 2.00pm

Reclaim at the Lane

At Reclaim at the Lane we have three main aims:

  •  To ensure that residents in our communities on low incomes have access to good quality furniture at low prices, enabling them to create comfortable and happy homes.
  • To provide access to volunteering and training opportunities, to build stronger, more resilient communities and support people into paid employment. Our ambition is that one day soon Reclaim at the Lane will be run by the local community for the local community.
  • To help the environment by reusing furniture. In the future we aim to also repair or upcycle items that come to us.

We are a social enterprise and part of East Potential (registered charity number 105314), funded by a combination of self-generated income and the generous support of East Thames Group. Every penny of profit generated goes straight back into keeping Reclaim at the Lane running and enabling us to offer volunteer and training opportunities.


  • Corrine Hutcheson

  • Cranberry Lane Community Centre
    122-162 Cranberry Lane

    E16 4PE

  • 0208 522 2330


  • Tues - Wed - Thurs 10am - 4pm

Warmer Homes Project

A partnership of Community & Voluntary Sector organisations including CVS and the local authority (LBBD) have come together to co-ordinate the Warmer Homes Project (WHP), which is being run again this year to deliver practical help to people in need. This additional help includes:

  • Provision of a Winter Bedding Pack, which will be targeted at the most vulnerable people,
    particularly the elderly and struggling families
  • Provision of a Food Parcel: including dried and tinned food and toiletries
  • Delivery of additional benefit entitlement checks

All support is subject to funding being available and people meeting the eligibility criteria*  Pension Credit 60+, Income Support, Income based Employment Support Allowance, Income based Job Seekers Allowance, Contribution based Employment Support Allowance, Contribution based Job Seekers Allowance / Disability Benefits (AA / DLA) / Universal Credit or if Fuel Poor: A household that spends more than 10% of its household income on fuel bills. Proof of benefits will be required in ALL instances.

If you are concerned about someone sleeping rough, then you can make a referral to StreetLink who can provide additional support.



  • Tom Williams

  • 121-125 The Ripple Centre
    IG11 7NF

  • (020) 8532 7327


  • 09:00 - 17:00, Monday to Friday