If you have concerns around repairs, condition of the home, pests (eg mice, insects etc) or other problems, then you can seek help from the Council or other local organisations listed in the Provider’s Box below and we have added information below as a starting point.
You can use the Council’s Housing Options Self Assessment process to guide you through the different options you can explore to enhance your housing situation. It will tailor an action plan depending on your own personal circumstances.
Who is responsible for my home repairs or improvements
Any rented property:
Your landlord is responsible for some of the repairs in your property and you will be responsible for others. Please check your tenancy agreement to see what your landlord is responsible for.
If your landlord does not respond to your complaint. Then you can contact the Private Property Licensing Team who may be able to offer you support.
As a home owner, you are responsible for any repairs to your home. However, if you or a family member is disabled, the council or the local health service can help provide advice about aids and adaptations and some financial help is available through schemes such as disabled facilities grants, although these can be means tested.
I need help to make repairs to my home and am no longer fit to do myself
If you are an older person living in Barking & Dagenham, you may be able to get support at home with DIY jobs and small repairs. For example, changing light bulbs and smoke alarm batteries, fitting hand rails etc. They have a group of qualified electricians, plumbers, TV engineers, builders, decorators who will complete minor Jobs for free and will also tackle larger Jobs for a very reasonable cost. They are all DBS checked and must be booked through them.
If your landlord is not giving you the information and support you need, you may find it helpful to have specialist advice. See local organisations who can offer you support in the Provider’s Box below.
You may find the following links useful for further information. Shelter, Advice on Home Improvements.
You may also find the information in LBBD housing options document helpful.