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The Listening Zone (young people specialists)

The Listening Zone is a counselling service for young people aged 14 to 21 who live or study in Barking and Dagenham.

Young people can contact the service directly (see below for details).

Short term (1 to 4 sessions) or longer term counselling (1 to 12 months and occasionally longer) may be offered according to need.

  • All staff can help

  • 31 Woodward Road
    Dagenham

    RM9 4SJ

  • 0300 555 1012

  • Monday to Friday: 9am - 5pm

The quality of my housing is poor

If you have concerns around repairs, condition of the home, pests (eg mice, insects etc) or other problems, then you can seek help from the Council or other local organisations listed in the Provider’s Box below and we have added information below as a starting point.

You can use the Council’s Housing Options Self Assessment process to guide you through the different options you can explore to enhance your housing situation.  It will tailor an action plan depending on your own personal circumstances.

Who is responsible for my home repairs or improvements

Any rented property:

Your landlord is responsible for some of the repairs in your property and you will be responsible for others.  Please check your tenancy agreement to see what your landlord is responsible for.

If your landlord does not respond to your complaint. Then you can contact the Private Property Licensing Team who may be able to offer you support.

Owner Occupied:

As a home owner, you are responsible for any repairs to your home. However, if you or a family member is disabled, the council or the local health service can help provide advice about aids and adaptations and some financial help is available through schemes such as disabled facilities grants, although these can be means tested.

I need help to make repairs to my home and am no longer fit to do myself

If you are an older person living in Barking & Dagenham, you may be able to get support at home with DIY jobs and small repairs.  For example, changing light bulbs and smoke alarm batteries, fitting hand rails etc.  They have a group of qualified electricians, plumbers, TV engineers, builders, decorators who will  complete minor Jobs for free and will also tackle larger Jobs for a very  reasonable cost.  They are all DBS checked and must be booked through them.

If your landlord is not giving you the information and support you need, you may find it helpful to have specialist advice.  See local organisations who can offer you support in the Provider’s Box below.

You may find the following links useful for further information. Shelter,  Advice on Home Improvements.

You may also find the information in LBBD housing options document helpful.

The school have raised concerns about my child’s behaviour

If your child’s class teacher or other member of staff has spoken to you about concerns they have for your child’s behaviour, then it is important that you make a time to talk this through with them fully. If you are worried about talking to the school, then it’s fine to take someone with you who can help to understand their concerns.

The relationship with the school is important and so it’s helpful if you and your child’s teacher can work together to resolve any issues that he/she is facing at school. It may be the school suggests a strategy to tackle issues of behaviour or other concerns, or they may want you to meet with the Special Needs Co-ordinator or other professional who can offer additional support.

If you do not agree that the concerns they are raising are appropriate, then you can ask to speak to the Head Teacher. If you are still not happy, then you can ask for the school’s complaints procedure so your concerns are fully heard.

If you want to speak to someone independently, then you could make an appointment with one of the local specialist organisations listed in the Providers’ Box below.

The school have raised concerns about my child’s behaviour

If your child’s class teacher or other member of staff has spoken to you about concerns they have for your child’s behaviour, then it is important that you make a time to talk this through with them fully. If you are worried about talking to the school, then it’s fine to take someone with you who can help to understand their concerns.

The relationship with the school is important and so it’s helpful if you and your child’s teacher can work together to resolve any issues that he/she is facing at school. It may be the school suggests a strategy to tackle issues of behaviour or other concerns, or they may want you to meet with the Special Needs Co-ordinator or other professional who can offer additional support.

If you do not agree that the concerns they are raising are appropriate, then you can ask to speak to the Head Teacher. If you are still not happy, then you can ask for the school’s complaints procedure so your concerns are fully heard.

If you want to speak to someone independently, then you could make an appointment with one of the local specialist organisations listed in the Providers’ Box below.

The Source Drop In

The Source is a Drop In centre in Vicarage Fields Shopping Centre.  The team there offers a listening ear and support for people who need someone to talk to or practical help.

Sometimes, you just need someone to talk to and The Source team can help you get the support you need.

  • Anyone there can help you

  • 1st Floor, Vicarage Fields
    Barking

  • 020 8594 2404

  • thesourcebcu@gmail.com

  • Mon - Fri 10.30am - 5pm
    Sat 12noon - 5pm

The Vibe Youth Centre

Are you aged 11-19 (or under 25 if you have a disability) and experiencing stress or difficult situations?  Do you want to support friends through learning about physical and emotional well being, and how you can help improve it?

The youth workers are experienced and run a peer support group for 11- 19 year olds.  You can learn about how to build a healthy mind, body-image and lifestyle, reduce stress, depression, self-harm and eating disorders through group work and 1-2-1 support.

  • Grace Kihu or Alex Perry

  • Becontree Avenue
    Dagenham

    RM8 2UT

  • Grace 07875 993500 or Alex 07530 262770

  • grace.kihu@lbbd.gov.uk or alexandra.perry@lbbd.gov.uk

Tomorrows People Trust (Project: Working it Out)

Project: Working it Out

Eligibility: 16 – 24 year olds living in Barking and surrounding boroughs who are NEET (not in employment, education or training)

Details: Working It Out is a 16-week programme for 16 to 24-year-olds.

You will learn to work as a team, take responsibility and gain new skills. We will also help you write your CV, practise interview skills and complete applications for jobs or college. You will work on a community challenge as part of a team. Working on a challenge is a chance to find out what you are good at and show an employer what you can do.

 

  • Stacey Wright, project leader

  • Broadway Theatre, Barking, IG11 7LS


  • 07825 214524

Universal Credit (UC)

Universal Credit is only relevant if you are a new unemployed claimant who is single, healthy with no dependents for Barking & Dagenham residents.  However, from December 17, anyone claiming benefits will be transferred onto Universal Credit.  If you are already claiming benefits you will be informed when this affects you.

Universal Credit is a means-tested benefit and relevant if you are of working-age. It is intended to be simpler than the current system of benefits and Tax Credits as it is not specifically an ‘in work’ or ‘out of work’ benefit – it is one benefit whatever your employment status. It should ease the transition into and out of work as you won’t need to transfer to a different benefit as your situation changes.

The maximum amount of help is reduced if you are claiming Universal Credit and have earnings, other income, savings or capital over £6000.  If you have savings of capital over £16,000 there is no entitlement to this benefit.

Here is further information about Universal Credit

You may find the Turn2Us Benefits Calculator useful if you want to find out what you are entitled to.   You can also get support with the application or other benefits advice from one of the local Providers listed in the Provider’s Box below.

If you are sure you can apply for this benefit but just need help to fill out the form, there are also volunteers at the Council’s Checkpoints who can help you fill out the form.

Victim Support

Victim Support support women and men within the borough who experience domestic abuse.  We also support children & young people who have witnessed or experienced domestic abuse.  

Domestic abuse can be in the form of physical, sexual, psychological, emotional and financial abuse.  We believe everyone has the right to a life free from violence.  The team are there to support you, so don’t hesitate to contact them on the number listed below.

If you are in immediate danger call 999, otherwise contact the Independent Domestic and Sexual Violence Advocacy Service for support on  020 8591 3498.

If out of hours, you can call 07788 219 023 or the freephone 24 hour National Domestic Violence helpline run in partnership with Refuge and Women’s Aid on 0808 2000247

SAFETY EXIT – click here to leave this page immediately

A“Safety Exit” on every page relating to domestic abuse in the event that you may be discovered by your abuser while viewing this website. Clicking the  LINK, will take you to our search for services.  This will not only provide you a safety exit page but let you know about other information that is available.

  • Anyone can help

  • 020 8591 3498

  • 07940 000851 (out of hours service)

  • bdadvocacyreferrals@victimsupport.org.uk

  • 09:00 - 17:00 Monday to Friday

    24 hour helpline listed above.

VoiceAbility

Voiceability supports vulnerable people who wish to make a complaint about care they have received from any NHS funded service.

Not everyone needs the support of an Advocate to make their complaint. For example, some people just want to know how the complaint system works or know who they should send a letter of complaint to.

You can complain on behalf of a child less than 18 years if they are unable to make the complaint themselves. The organisation you are complaining to must be confident the child cannot complain themselves before they consider the complaint.  You can also make a complaint on behalf of a friend or relative but they will need to agree to this in writing. If you want to complain on behalf of someone who lacks mental capacity then it is usual that the organisation you are complaining to will check the patient’s mental capacity before responding.

NHS Complaints Advocates can adapt the way they communicate with you depending upon your needs. This might include any of the following:

  • Using alternative formats for written
  • using an interpreter or translator,
  • correspondence for example easyread, larger
  • prints, community languages or audio.
  • Using British Sign Language (BSL) interpreters.

Everyone who contacts VoiceAbility for help with an NHS complaint can download, or be sent by email or post, a free Self Help Information Pack.

 

 

  • Christie Paige

  • 39042 United House
    North Road

    N7 9DP

  • 0300 330 5454

  • paige.christie@voiceability.org or nhscomplaints@voiceability.org

  • Monday to Friday 9am - 5pm.

Volunteer Police Cadets (Young people aged 10-19)

Volunteer Police Cadets (Young people aged 10-19)
“Make London safer by reducing youth vulnerability to crime, through enhancing young people’s ability to contribute and achieve.”

The VPC programme has a stated aim that at least 25 % of its membership should come from vulnerable young people. The idea is to give them the chance to develop life skills within a structured and safe environment. Rather than being passengers in their community, the VPC’s Problem Solving Programme gives them the opportunity to drive change by developing solutions to problems that affect them.

As an entirely voluntary programme, the VPC allows young people to develop positive and proactive contact with the police on their own terms. This is also invaluable in terms of adding value to policing. The cadets tell us what it is like to live, travel, study and work in London and the MPS feeds this insight into their plans.

The VPCs also actively enhance front line policing by participating in initiatives such as leaflet drops, property marking and other crime prevention events. Any young person from any background is welcome to apply to be a Volunteer Police Cadet. Many have long term aspirations to join the police but it is not a prerequisite and we also welcome those who have different plans for their future.

We currently have 2 Senior VPC units on the Borough with over 110 Senior cadets meeting regularly and taking part in events and initiatives.

We also have 2 Junior VPC units and there are currently over 50 Junior cadets involved.

Anyone interested in joining should either speak to their Safer Schools Police Officer or email Daryl.Bonas@met.police.uk or Mark.Colyer@met.police.uk with a full name, address, date of birth and contact number. Further details can be found through the website.

Warmer Homes Project

A partnership of Community & Voluntary Sector organisations including CVS and the local authority (LBBD) have come together to co-ordinate the Warmer Homes Project (WHP), which is being run again this year to deliver practical help to people in need. This additional help includes:

  • Provision of a Winter Bedding Pack, which will be targeted at the most vulnerable people,
    particularly the elderly and struggling families
  • Provision of a Food Parcel: including dried and tinned food and toiletries
  • Delivery of additional benefit entitlement checks

All support is subject to funding being available and people meeting the eligibility criteria*  Pension Credit 60+, Income Support, Income based Employment Support Allowance, Income based Job Seekers Allowance, Contribution based Employment Support Allowance, Contribution based Job Seekers Allowance / Disability Benefits (AA / DLA) / Universal Credit or if Fuel Poor: A household that spends more than 10% of its household income on fuel bills. Proof of benefits will be required in ALL instances.

If you are concerned about someone sleeping rough, then you can make a referral to StreetLink who can provide additional support.

 

 

  • Tom Williams

  • 121-125 The Ripple Centre
    Barking
    Essex
    IG11 7NF

  • (020) 8532 7327

  • info@bdcvs.org.uk

  • 09:00 - 17:00, Monday to Friday

We are in a new relationship and want help to integrate our families

When adults who already have children form a new relationship, it can be a challenging time. We want our children to accept and welcome the other adult and their children, but this is not always an easy process for them.

There are local organisations who can support you with this transition and we have listed these in the Providers’ box below.

There are also national organisations who may be able to offer support. These include; Oneplusone, Parent ConnectionRelate.

West & Coe Funeral Directors

Losing someone you care about can be one of life’s most difficult experiences.  There are no easy answers and every situation is unique and people react in different ways.

As a family owned funeral directors, West & Coe believe we have an important responsibility to care for the bereaved, not just by offering support during the funeral, but afterwards as well, especially through the difficult days that may follow.

Our unique support group, HOPE, offers a combination of education and interaction in a safe & friendly environment, where your feelings and emotions will be respected.  It is not a counselling session, but together as a group, we will explore the grief process and work through it’s many emotions to help us cope with the adjustments to life in the future.

HOPE is a 6 week programme and free to those attending.

  • Anne Brooks or Dee O'Leary

  • 620 Rainham Road South
    Dagenham

    RM10 8YP

  • 020 8592 0164

  • mailbox@westcoe.co.uk

  • Monday - Friday 9am - 5pm

What support can I receive as a Non-UK National

If you come to live in the United Kingdom you may be eligible for financial help. To get this help you must be able to prove residency and that you are registered as a worker.

Working out what you are entitled to can be very complex and we strongly suggest you make an appointment with one of the local providers listed in the section below so you can talk through your circumstances.

No recourse to public funds

If you have a residence permit that allows you to live in the UK, it may include the condition that you have no recourse to public funds. If so, it means you will not be able to claim most benefits, tax credits or housing assistance that are paid by the state.

Public funds include a range of benefits that are given to people on a low income, as well as housing support.

Public funds do not include benefits that are based on National Insurance contributions, so if you are working and pay National Insurance, you may be eligible for these benefits.

The NRPF Network  can provide information and support regarding migrant people without recourse to public funds.

Access to medical treatment

If you move to the UK, you (and your family) will not be charged for NHS hospital treatment from the date that you arrive, as long as you intend to live permanently in the UK, and you have the right to live permanently in the UK.  You’ll be expected to prove that you meet these requirements.

Access to education

In most cases, children will be entitled to a place in a state-funded school.  Children are required to attend school from the September following their 4th birthday.

Access to housing

The Housing rights website at www.housing-rights.info/index.php gives information for recent arrivals in England for advisers about entitlements to housing, based on people’s immigration status.

Homeless Link’s website has information about entitlements to support at www.homeless.org.uk and guidance or organisations seeking to support individuals with no recourse to public funds.

Whole Body Therapy

Award winning Social Enterprise providing specialist falls prevention exercise , Seated exercise and specialist massage services to all but specializing in services for the disabled and older people. Mainly outreach service to peoples homes and care homes.

Falls prevention exercise for those at risk on a one to one or group basis– paid service.

We have a new over 50s Exercise & Community group at Fanshawe Community Centre starting on 31st May on Wednesdays from 4.30pm – 6pm.

Massage services for wellbeing improvement but also for injury treatment.

East London Solutions Quality Kite Mark Holder.

All workers DBS checked

  • Sarah Allman

  • 63 Rugby Road
    Dagenham

    RM9 4AJ

  • 07806205942

  • 07548960359

  • wholebodytherapy@hotmail.co.uk

  • 9am - 9pm Monday to Saturday
    9am - 6pm Sunday

Widowed Parent’s Allowance

Widowed Parent’s Allowance is payable where somebody was bereaved under state pension age and has a dependent child or children.   State pension age is increasing for women and will become 65 for both men and women by 2018.

The benefit can also be claimed where somebody is pregnant and the spouse has died. The benefit can carry on being paid until there are no children who are entitled to child benefit. In order to claim the benefit, the late partner must have paid National Insurance contributions and the amount payable depends upon the contribution record.  If the partner died as a result of an industrial injury or disease then the benefit can be received even where no National Insurance contributions had been paid.

The benefit stops if a new relationship is formed and the couple are living together. In order to claim this benefit the spouse and claimant must not have been divorced before the death.

Here is more information about  Widowed Parents Allowance.

You may find the Turn2Us Benefits Calculator useful if you want to find out what you are entitled to.   You can also get support with the application or other benefits advice from one of the local Providers listed in the Provider’s Box below.

If you are sure you can apply for this benefit but just need help to fill out the form, there are also volunteers at the Council’s Checkpoints who can help you fill out the form.

William Bellamy Children’s Centre (legal advice sessions)

William Bellamy Children’s Centre is working in partnership with Sternberg Reed Law company to offer free legal advice for residents.

This is available on the first Friday of every month for 3 hours in the morning.  You can either book an appointment or just walk in.

 

  • Anyone on reception can help you

  • Frizlands Ln
    Dagenham

    RM10 7HX

  • 020 8270 6506

  • office@w-bellamy.bardaglea.org.uk

  • Monday to Friday 9am - 5pm

Working Tax Credit

This is payable to people who are working full-time. This means over 16 hours for single parents, over 24 hours a week for couples with children and over 30 hours for others. It can normally only be claimed by people over 25 unless they have children or disabilities. If aged over 60 people only need to work at least 16 hours a week to qualify.

This benefit is paid by HMRC and is based on annual earnings. People whose earnings change within a tax year will need to contact the Department in order to make sure that they receive the correct amount.

Unlike most means tested benefits there is no capital cut off and the calculation is based on earnings before tax.

You may find the Turn2Us Benefits Calculator useful if you want to find out what you are entitled to.   You can also get support with the application or other benefits advice from one of the local Providers listed in the Provider’s Box below.  

To explore if Working Tax Credit is relevant for you, you can get more information by clicking here.

If you are sure you can apply for this benefit but just need help to fill out the form, there are also volunteers at the Council’s Checkpoints who can help you fill out the form.

Young People Advisers (careers)

The young people’s education, training and employment services offer a variety of information and activities.  You can contact them via the telephone numbers detailed below.

They can offer:

  • careers advice
  • one-to-one meetings and CV writing with trained centre staff
  • work experience
  • apprenticeships
  • traineeships
  • supported internships
  • college courses
  • university and job applications
  • Paul Temme or Jean Bradford or Lisa Holmes

  • Paul Temme 020 8724 3763 or Jean Bradford 020 8724 3764 or Lisa Holmes 020 8724 2629

  • paul.temme@lbbd.gov.uk - jean.bradford@lbbd.gov.uk - lisa.holmes@lbbd.gov.uk

  • Monday to Friday: 9am - 5pm